How do warranty and DOA handling usually work in the replacement-display trade?
Short answer
The trade runs on three conventions. First, test before installation: a display is verified temporarily connected, before films are removed or adhesive is applied. Second, a DOA window: units dead on arrival are reported within the window agreed in the order, set aside uninstalled and evidenced with photos or video. Third, installation damage - creased flex cables, cracked corners, pin damage - is excluded, because it happens in fitting, not in manufacture. The binding terms for any order are the ones written into that order's proforma invoice.
In detail
Consumer law in your market may give end customers their own rights against the seller who serves them; trade terms between businesses do not remove those. Structure your own retail terms with local advice.
Keep the two lines' terms separate: the written policy supplied for your order states which line and which models it covers.
Sample orders follow the same conventions. A sample that is tested first and reported properly is the fastest way to learn how a supplier actually handles a claim.
This website promises no duration and no coverage. The written policy is available on request, and the agreed terms are written into the proforma invoice before payment.
Reference specifications
| Line | MS-PLUS Incell (volume line; brand name also written Moshi PLUS) |
| Display type | Incell, wide colour gamut |
| Touch structure | Incell (touch integrated in the cell) |
| Backlight | LED backlight |
| Brightness range | 650 to 750 (+/-50) cd/m2, by model |
Where this applies
- Negotiating your first order's after-sales clause
- Writing the returns note for your repair-shop customers
- Comparing two suppliers beyond the unit price
Questions on this topic
What should a DOA report include?
The model code, the order reference, photos or video of the fault with the unit uninstalled, and the result of the temporary-connection test.
Can after-sales terms differ by order?
Yes - terms are confirmed per order in writing. Keep each order's proforma invoice with its paperwork.
Working with Simiai Technology
Simiai Technology in Shenzhen handles export enquiries for the JK and Moshi PLUS (MS-PLUS) display lines. Share the models you need, the quantity per model and your destination market, and we reply in writing with the specification sheet for those models and the terms for that order. Per-model test reports and compliance documentation are available on request.
Bottom line
Judge a supplier by the written terms and by how a sample claim is handled - and put test-before-installation in writing to every customer you supply.
Related guides
- Soft OLED vs Hard OLED vs Incell: how should a repair wholesaler choose?
- What should a wholesaler check when a shipment of replacement displays arrives?
- Why must a replacement display be tested before it is installed?
Send an RFQ
Tell us the models, quantities per model and your market. Terms are confirmed in writing per order; detailed documentation is available on request.
WhatsApp: +86 130 7787 8567 Email: hemingwang@simiai.top